Frequently Asked Questions (FAQs)
— Do I need an account to make a purchase?
No, you don't need an account to make a purchase. However, creating an account offers several benefits, including easy order tracking, wish list creation, and possible access to special pricing. Registering is simple—just fill out the Create an Account page, and you'll be ready to go.
— Can I return items I've purchased? How?
Absolutely! Start the return process by emailing us at admin@industrynest.com or calling us at 1-847-466-5459. Please include your order number and contact details. The entire return process is outlined in our Return Policy.
— Do you share the information you receive when I register an account?
No, your information is strictly for our use and will never be sold or shared with third parties. We take your privacy seriously. For more details, our Privacy Policy provides comprehensive information.
— My order was damaged during shipping. What do I do?
If you haven't signed for it yet, don’t! Refuse the shipment, then contact us immediately. If you’ve already signed, email us at admin@industrynest.com with your order number and details about the damage.
— Do I have to order through the webstore?
No, you can also place an order over the phone by calling 1-847-466-5459 or request a quote via email at admin@industrynest.com. While ordering online is usually faster, we’re happy to assist you in whichever way you prefer.
— Are you in Korea? There's a lot of mention of Korea on your site.
No, IndustryNest is headquartered in Northbrook, IL. We specialize in importing and distributing high-quality machinery parts from Korea and other Asian manufacturers. As the authorized dealer of renowned Korean brands like A-Ryung, Kwangrim, YHB Eco, Seyang, Taeyang, and more, we house thousands of products in our Northbrook facility, ensuring reliable and timely delivery to customers across the U.S. While our primary focus is serving the U.S. market, we also have an office, warehouse, and R&D center in Korea, which strengthens our ability to source and provide parts that are often difficult to find in non-U.S. markets.
— I'm a reseller or distributor. Can I get a special discount rate?
Yes, we offer special pricing for resellers and distributors. Please contact us at 1-847-466-5459 to register as a reseller or distributor, and our representative will assist you with the process.