Shipping policy

Last updated: October 14, 2026

Thank you for shopping with IndustryNest. This policy explains how we ship your order, what it costs, and what to do if something goes wrong in transit. It works together with our Return & Refund Policy and Terms of Service.

1. Order processing

In-stock orders are processed within [1–2] business days (Monday–Friday, excluding U.S. holidays). Orders placed after 3:00 p.m. Central Time are processed the next business day. You will receive an order confirmation email when you place your order and a shipping confirmation once it ships.

Special-order, factory-built-to-order and custom-manufactured items have longer lead times, which are shown on the product page or confirmed with you after you order. If we cannot ship your order within the stated time, or within 30 days if no time is stated, we will notify you with a revised date and give you the option to cancel for a full refund.

2. Shipping methods and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times begin once your order ships and are estimates, not guarantees. They may be affected by carrier delays, weather, customs or other events outside our control.

3. Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight and dimensions, and selected shipping method.

Original outbound shipping charges are non-refundable, except when a return or replacement is due to IndustryNest's error or a defective product, as described in our Return & Refund Policy.

4. Shipping destinations

We ship within the United States. International orders may be accepted on request; see Section 11.

Title and risk of loss pass to you when we transfer your order to the carrier, as stated in our Terms of Service. We will still help you file a claim with the carrier for any shipment that is lost or damaged in transit.

5. Order tracking

Once your order ships, we will email you a tracking number and link where the shipping method supports it. Tracking information may take up to 24 hours to update after you receive it.

6. Address accuracy

Please check your shipping address carefully at checkout. If you need to correct it, contact us as soon as possible; we can update the address only before your order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

7. Damaged shipments

Please inspect every package when it is delivered.

  • If the packaging or product is visibly damaged, note the damage with the carrier on the delivery receipt before signing.
  • Contact us within 3 business days of delivery at admin@industrynestparts.com, with photos of the packaging and product.
  • When damage is reported within this period, we will arrange pickup and send a replacement at no charge.

Damage reported after 3 business days may not be eligible for carrier insurance coverage and may not be eligible for a free replacement.

8. Lost or delayed packages

If your tracking shows no movement for several business days, or shows delivered but you have not received your order, contact us within [10] days of the expected delivery date. We will open a carrier investigation and, once the carrier confirms the package is lost, ship a replacement or issue a refund to your original payment method.

9. Wrong or defective items

If you receive an incorrect or defective product, notify us within 14 days of delivery. We will issue a Return Merchandise Authorization (RMA) and a prepaid return shipping label, and ship the correct or replacement part at no cost. See Section 3 of our Return & Refund Policy for details.

10. Order changes and cancellations

Orders may be changed or cancelled only before shipment has been processed. Contact us as soon as possible if you need to make a change.

  • Once tracking information has been issued or the order has shipped, it can no longer be changed or cancelled and falls under our Return & Refund Policy, including any applicable restocking and shipping fees.
  • Custom, special-order and factory-built-to-order items cannot be cancelled once production or shipment has begun, except in cases of confirmed defect.
  • Refunds for orders cancelled before shipment are issued to the original payment method, typically within 7–10 business days.

11. International orders

If we accept an international order, you are responsible for all customs duties, import taxes, brokerage fees and customs clearance. Any charges collected at checkout are shown before you complete your purchase. Customs processing may delay delivery.

International orders are subject to U.S. export control and sanctions laws, as described in our Terms of Service. Before returning any international order, contact us for instructions; international return shipping, duties and customs costs are your responsibility.

12. Freight shipments

Large or heavy items may ship by freight (LTL) carrier. Freight deliveries are typically curbside or dock-to-dock, and the carrier may contact you to schedule delivery. Liftgate service, residential delivery or inside delivery may carry additional charges, shown at checkout or quoted before shipment.

Please count and inspect all pieces before signing for a freight delivery, and note any shortage or damage on the delivery receipt. Section 7 applies to all freight shipments.

13. Shipping to your customers

Resellers may ship orders directly to their own customers by entering the end customer's address at checkout. [Blind shipping (no IndustryNest pricing or branding on the packing slip) is available on request.] You remain responsible for the accuracy of the shipping address and for reporting any damage or shortage within the deadlines above.

14. Questions

Contact our team at admin@industrynestparts.com.