Last updated: November 1, 2026
Our website offers a chat assistant, Fitz, that answers questions about parts and machines using artificial intelligence. This page explains what the chat collects and how we use it. It adds to our Privacy Policy, which covers the rest of our store.
What the chat collects
- Your messages and any contact details you choose to give us in the chat (such as your name, email address, phone number and company).
- The page you are on when you open the chat (for example, the product or collection you are viewing, or the part number you searched for).
- Products you viewed recently: our site remembers the last 5 products you viewed, in your own browser's storage for up to 30 days, so the assistant can help with a product you looked at earlier. You can remove this by clearing this site's data in your browser.
- Your customer account: if you are logged in, the assistant uses your customer account to see your earlier questions to us, so we can help you faster.
- Your IP address and a security check (Cloudflare Turnstile) to prevent spam and abuse.
How we use it
We use this information to answer your questions, to have our team follow up with you when you ask us to or when the assistant cannot help, and to keep a record of inquiries so we can improve our products and service. Your messages are sent to AI service providers (currently Google) to produce the assistant's replies, and a summary of each chat is emailed to our team.
Please do not share payment card numbers or other sensitive information in the chat.
Your choices
The chat is optional: you can always reach us at admin@industrynestparts.com or 847-466-5459 instead. To ask about or delete your chat records, email admin@industrynestparts.com.