FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do I need an account to make a purchase?

We do not require customers to register an account with us before making a purchase, but there are benefits to doing so. Creating an account allows you to easily track orders, make wish lists of items, store your credit card information, and in some cases, may get you access to special pricing. Registering for an account is easy. Simply fill out the 'Create an Account' page and you'll be on your way.

Can I return items I've purchased? How?

Of course! You can start the return process by emailing [email protected] or calling us at 1-847-466-5459. Please include your order number and contact information in the email or have it ready if you are calling. The whole process is outlined in full in our Return Policy along with answers to frequently asked questions about returns.

Do you share the information you receive when I register an account?

No. The information you enter is for our company use only and will never be sold or given to third parties. We take your privacy and security very seriously. you would like to know more about the details, our Privacy Policy has more information including the use of cookies on this website.

My order was damaged during shipping, what do I do?

If you haven't signed for it yet, don't! Refuse the shipment for damage and let us know. In the far more likely event that you're reading this page after signing for your delivery, email us right away at  [email protected] with your order number and details on the damage. We'll help you out.

Do I have to order through the webstore?

You do not. You can call us at 1-847-466-5459 to place an order over the phone or email us at  [email protected] to request a quote. While we recommend you go through the webstore, if you're placing a custom order or have special instructions, phone or email may make more sense.

Are you in Korea? There's an awful lot of mentions of Korea mentioned on your site.

IndustryNest is located in Northbrook, IL in the United States. We specialize in importing parts and accessories for Korean built machine tools from Korean manufacturing companies, but we are an American-based company ourselves. We have decades of experience in both the Korean and US manufacturing markets and use that expertise to help our customers find the parts and accessories they need. We are planning to open our Korean office to provide customer service. 


I’m a reseller and distributor. Can I get our special discount rate?

We are providing separate reseller and distributor base application pricing. Please contact us at 1-847-466-5459 and a customer representative will assist you to register as a reseller or distributor.